ITSM & help desk
ServiceDesk Plus
Nova brings approval and provisioning events into ServiceDesk Plus as tickets: delivered as an integration project and embedded in your existing service processes.
What the ServiceDesk Plus project integration covers
- Document access requests from Nova as tickets in ServiceDesk Plus
- Make entitlement changes traceable with a ticket reference, without duplicate data entry
- Connect onboarding and offboarding processes with tasks for the service desk
- Forward recertification results that need follow-up as tickets
- Ticket categories and triggers are defined together during the project
Technical integration
ManageEngine ServiceDesk Plus provides a documented REST API; the ticket bridge connects to it as a Nova plugin. Authentication uses technical credentials for your instance.
In the identity lifecycle
Joiner, mover, and leaver processes can generate service desk tasks; requests and recertification results are mirrored as tickets so both systems stay consistent.
Related integrations
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