ITSM & help desk
TOPdesk
Nova records access requests and provisioning actions in TOPdesk: the ticket bridge is built as an integration project and fits into your existing incident and change processes.
What the TOPdesk project integration covers
- Create incidents or changes in TOPdesk for approved requests, matching your process model
- Link every entitlement change in Nova to a TOPdesk ticket for end-to-end traceability
- Hand manual tasks from onboarding and offboarding processes to the service desk
- Answer audit questions from one place: Nova's log and the TOPdesk ticket reference each other
- Scope and ticket types of the bridge are defined together at the start of the project
Technical integration
TOPdesk offers an open, well-documented REST API; the bridge is implemented on it as a Nova plugin. Authentication and permissions follow the standards of your TOPdesk environment.
In the identity lifecycle
Lifecycle events from Nova can open tickets for manual follow-up; access requests and recertification outcomes are documented as TOPdesk records alongside Nova's own audit log.
Related integrations
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