ITSM & help desk
Jira
Nova connects access governance with your Jira: the ticket bridge is delivered as an integration project and records requests, approvals, and provisioning actions where your IT operations already work.
What the Jira project integration covers
- Automatically create Jira issues for approved access requests, so your service process stays unchanged
- Attach a ticket reference to provisioning actions, making every entitlement change traceable in your ITSM
- Hand off manual follow-up tasks from joiner and leaver processes as tickets to the right teams
- Record recertification decisions that require follow-up work as issues
- Issue types and target projects are defined together during the project
Technical integration
The ticket bridge is implemented as a Nova plugin and talks to your Jira instance's REST API; authentication follows the conventions of your environment.
In the identity lifecycle
Joiner, mover, and leaver events can trigger tickets for manual follow-up work; requests and recertification results leave a documented trail in Jira.
Related integrations
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